Legal

Refund Policy

Last updated: 28 June 2026

We want you to be happy with Cineetap. This Refund Policy explains when you are eligible for a refund on Pro and Studio subscriptions. Payments are processed by our Merchant of Record, Paddle.com, and refunds are issued through Paddle.

1. Free Tier

Cineetap's core tools are free to use, so you can fully evaluate the plugin before paying. We recommend trying the free features before upgrading.

2. 14-Day Money-Back Guarantee

If you are not satisfied with a Pro or Studio subscription, you may request a full refund within 14 days of your initial purchase. Email support@cineetap.com from the address used to purchase and we'll process it — no complicated hoops.

3. Renewals

Subscriptions renew automatically. Because you can cancel any time before a renewal date, charges for a new billing period are generally non-refundable. We may make exceptions at our discretion, such as an accidental renewal you contact us about promptly.

4. How to Request a Refund

• Email support@cineetap.com with your order number or the email used at checkout.
• Tell us briefly why (optional, but it helps us improve).
• Approved refunds are returned to your original payment method by Paddle, typically within 5–10 business days.

5. Exceptions

Refunds may be declined where there is evidence of abuse, fraud, or a breach of our Terms & Conditions.